Changing my ticket

• you can reschedule your booking up to 24 hours before your session is due to start

• within 24 hours you can no longer reschedule your booking

Refunds / Cancellations

• if you cancel your booking, you will receive a credit note for the value of your booking, to use for a future booking within 6 months after issue

• we are not able to provide refunds for customer cancellations

• If you use a bundle or membership, you will receive credit back to your account

• we may occasionally need to cancel a session due to extreme weather (e.g. Red Heat Warning, or deep snow/ice), or staff illness. We will refund or reschedule - and will try to give as much notice as possible.

Can I bring my kids?

• WARMTH sauna is for over 16s only

Can I book as a group? 

• if you book all 6 places in a public session you will have that slot to yourselves

• you are welcome to book all 6 slots for fewer than 6 people

• NB we can only let a maximum of 6 people in at any one time

Can I book a private event?

• yes - email warmthsauna@gmail.com to arrange a private hire

Can I buy a gift voucher?

• Yes - we have digital and paper gift vouchers available on our booking page.

Do you have a membership / loyalty card?

• We have a pay-in-advance pass which offers 10 sessions for the price of 9, giving regular customers a session for free! Available to purchase on our booking page -  each time you book it will use one of your passes.

I’m nervous to come on my own, will it be ok?

• We aim to create a relaxed and friendly environment on site. We give everyone an orientation when you arrive so you know what we have available and how to use the sauna.

Where is WARMTH?

• WARMTH is located in the yard of Nomad Maison on Stanley Street off the Wicker - 18 Stanley Street, Sheffield, S3 8HJ

• What Three Words: https://w3w.co/fire.agents.light

Can I bring my bike

• We have a bike rack with capacity for 5 bikes

• further bike racks are located on the main Wicker High Street

• You will need to bring your own bike lock

• you remain responsible for your property whilst on-site

Do you have parking on site?

• We are unable to offer parking in the Nomad Maison yard

• there is plenty of paid on-street parking on the surrounding streets

• the yard is also very close to bus stops on The Wicker, Snig Hill and Waingate, and Fitzalan Square tram stop

What should I bring?

• swimwear

• two towels (a small one for sitting on + one for drying off after)

• sliders / crocs for the yard (we have some to borrow on site if you forget)

What should I wear?

• our policy is swimwear for all genders

• we advise removing metal jewellery as it can get very hot in the sauna

• we do appreciate the appeal of textile-free saunas but being in a shared yard we’re not able to offer those at WARMTH

• the sauna is dark inside, lit only by two small windows and the wood-burning stove. Glasses will steam up instantly! We recommend leaving them outside / in your locker.

When should I arrive?

• you will have use of the sauna for the full length of your time slot 

• you are welcome to arrive up to 15 min before to get changed / lock bikes / chill out

• if you arrive late you can still join your session but you will not be able to stay on past the end of that session

What if I’m late?

• if you arrive late for your session you will still be admitted, but won't be able to extend your session past your allotted hour.

What facilities do you have available?

• sauna (max 6 people capacity at a time)

• cold plunge

• cold shower

• secure lockers

• communal gender neutral changing cabin

• gender neutral toilet (with free sanitary products)

• our gender neutral single toilet can be used a private changing space 

• our facilities are in a shared, open yard

• we use planters of bamboo to screen off the shower and plunge area

Will my belongings be safe?

• we have lockers available to keep valuables in whilst using the sauna, but you remain responsible for your property whilst on-site.

• you can keep your key with you while in the sauna

• you don’t need to bring a key for the locker - we have keys

How hot is the sauna?

• the sauna will be hot (between 80 - 110c)

• we have a sand timer and thermometer in the sauna

• we have sauna hats to help keep your head and hair cool

• the top bench is always hotter than the bottom bench

• your sauna host will check the stove during your session to keep the sauna at a great temperature

How cold is the plunge?

• the cold plunge temperature will vary with the seasons

• it can get to 4c in winter and 14c in summer

What do I take into the sauna?

• a towel to sit on, and water bottle/cup

• jewellery will get hot, and glasses will steam up! 

How should I use the sauna and cold water? 

• we recommend to alternate between hot and cold experiences

• we recommend 10 - 15min in the sauna followed by a cold plunge or shower

• please shower before using the plunge to help keep the water clean

• listen to your body at all times - it’s not a competition

• take breaks whenever you need

Can I take photos at the sauna?

• no phones in the sauna please!

• we encourage you to leave your phone in the lockers + switch off from the world for a while

• you are welcome to take photos of your own friends in the yard with permission

• please don’t take photos of people not in your group

Do you have a shower?

• we have a cold shower to rinse off after the sauna

• we do not have a warm shower

• there is a mirror in the toilet 

I have a community group, can we book in?

• building relationships with community groups is a key part of our ethos at WARMTH Community Sauna

• we can offer private booking for community groups

• we would invite 1-3 group co-ordinators to visit at the end of a regular public session so you can see the space and chat to us about what might work best for your group. Please email warmthsauna@gmail.com to book a visit.

Is the sauna an accessible space?

• the yard is level and wheelchair accessible, however the sauna is not wheelchair accessible

• there is a wooden ramp up to the sauna door with no handrail. There is a small step up onto the ramp, and a step over the doorway into the sauna.

• there is a single step up into the toilet

• it is dark and very hot inside the sauna with a risk of tripping close to a very hot stove

• if you would like to visit the sauna to see if it would be accessible for you, please email us warmthsauna@gmail.com and we will arrange a time for you to come and visit before you book a session and discuss anything you might need to help you access the sauna experience

• if you need a PA ticket to help you access the sauna, please email us warmthsauna@gmail.com

What do you do about lost property?

• if you know you have left something, please email us warmthsauna@gmail.com

• we take photos of anything left on site and add it to our instagram stories

• after a month we donate unclaimed towels and water bottles to the PDSA and SWWOP

How can I feed back / suggest improvements?

• we are always looking to improve what we’re offering

• contact us at warmthsauna@gmail.com if there’s anything you’d like to let us know

Health Conditions

Use of the sauna is done so at your own risk. We ask that you contact your GP if at all in doubt about safely using the sauna. If any of the below apply to you (NB: this is not a comprehensive list) we advise you to seek your GPs advice:

• if you're pregnant

• if you've had a heart attack or stroke

• if you're taking prescription medications

• if you have cardiovascular conditions and/or problems

• you have epilepsy

• you have asthma or breathing conditions

• high or low blood pressure

• if you have arterial disease

We recommend staying in the sauna for no longer than 15 min at a time. Listen to your body, drink plenty of water and take plenty of breaks - it’s not a competition.

Safety

The sauna is wood-fired and is extremely hot. Do not touch the stove, stove door, flue chimney, sauna rocks or surrounding fire guards. Your sauna host will maintain the fire.

• No under 16s allowed

• No alcohol on site

• No smoking/vaping in or around the sauna yard

• Hanging jewellery should be removed before entering the sauna to prevent burning

• Take care around the yard, especially in extreme hot, cold or icy weather

• Removing shoes before entering

When pouring water on the rocks, use the long handled scoop only, and start from the point furthest away from you to prevent scalding. Only use the water provided and do not add your own essential oils to the water.

We reserve the right to refuse admission for any reason that may be deemed a health and safety risk (e.g. intoxicated persons). Refunds will not be offered to anyone refused admission.

Etiquette

Please respect the communal atmosphere within the sauna. It is a lovely place for conversation but bear in mind that people do come to the sauna as a place of relaxation and down-time.

• Sit on a towel at all times

• Swimwear to be worn at all times

• Please no phones in the sauna

• Please do not take photos of anyone in the sauna yard without their permission